Returns & Refunds

Returns

Returns are not accepted for custom illustrations or illustrated posters.
However, in the event that the item received was damaged during transport (tears, irreversible creases, etc.), we invite you to contact us by email at julie.jager.pro@gmail.com, providing photographic evidence of the damage. Your request will then be processed as quickly as possible. In the event that the product is deemed damaged by our services, we will reship it to you at our expense.

 

Refunds

We do not issue refunds for custom illustrations or illustrated posters.

For print orders with tracked and insured shipping:

In case of non-receipt of your order within 20 business days after the package has been shipped, a reshipment can be made for you, or a refund of the printing and shipping costs.

As the custom digital illustration has already been created, it cannot be refunded.

 

Please note that if you choose shipping without tracking and without insurance, we will not be held responsible in case of loss of the package. A reshipment can be made for you, but the shipping costs related to this reshipment will be at your expense.

 

Cancellations

You may request the cancellation of your order within 1 hour of its confirmation.

After this period, your cancellation request will be subject to approval. Once the process of creating the illustration or preparing the print has begun, no cancellations will be accepted.


For any request to cancel or modify an order, please contact us by email at jager.julie.pro@gmail.com, and we will process your request as quickly as possible.

Exchanges

Exchanges are not accepted for custom illustrations or illustrated posters.