FAQs
What are the lead times?
⚠️⚠️ I am currently in the very late stages of pregnancy, and am getting ready to welcome my baby very soon 🤍
As a result, my business is temporarily slowed down. Lead times for personalized illustrations are currently about 1 month.
Please allow approximately 7 to 10 business days for the creation of a personalized illustration. These timeframes may vary depending on the current season (Christmas, Valentine's Day, Mother's Day, etc.)
For URGENT orders, you can add the 72h Express option to your cart so that the illustration is ready within 72 business hours.
As for illustrated posters, they are generally shipped within 24 business hours.
What are the delivery times?
Please allow approximately 5 to 12 business days for the delivery of your package in Europe. (depending on the option chosen)
These timeframes may vary depending on the current season (Christmas, Valentine's Day, etc.).
Do not hesitate to refer to our "delivery" page.
How do I choose my photo?
Most photos will work perfectly; if you are hesitating between two, choose a high-quality photo with good lighting, if possible unedited and uncropped.
Full-body or portrait photos are ideal! But the photos that mean the most to you will tell the most beautiful stories.
If you want a group illustration but do not have a photo of everyone together, several photos, one of each person to be illustrated, will work very well.
Do not hesitate to contact us by email if you need advice on choosing your photo.
Can I see the illustration before it is printed in order to make changes if necessary?
Of course, once created, the illustration is sent to you by email for approval, and you can then request changes if necessary. Two rounds of adjustments are included in the price; beyond that, if you wish to make more changes, they will be billed at €3 each.
I don't have a photo of my family together, can I provide a photo of my husband and me, and another with my two children?
Of course, we can create an illustration using several photos if you do not have a group photo.
However, please avoid selfies or cropped photos; full-body or portrait photos are ideal.
How is the illustration sent?
Finally, to avoid any damage during transport, your illustrations are sent with the utmost care.
We prefer tube packaging to prevent the illustration from being folded or torn during transport.
To add extra protection against friction, the posters are wrapped in tissue paper.
My order was returned to the sender, what should I do?
When the package is returned to the sender due to a delivery failure, due to an incomplete or incorrect address, incorrect information provided during the order, or because you did not collect your package within the allotted time, it will be held for a period of 2 months. After this period, without any news from you, the package will be destroyed and the sale amount retained.
If you contact us within 2 months following the return of the package to the sender, it can be resent to your address (completed and corrected), subject to payment of the costs related to the re-routing of the package to you.
I have not received my order, what should I do?
If you have not received your order within 15 business days, I invite you to contact me by email within 21 business days from the shipment of your order, with your order number so that I can look into this for you.
In the event that you have chosen tracked delivery, you can track your package via the link available in your customer account.
If your package is marked as delivered and you cannot locate it, a delivery investigation will be launched with the carrier. If the carrier is unable to locate your package, a reshipment of it can be made for you, or alternatively, a credit note on your customer account.